1. Who we are
Beacon AI is operated by Beacon AI Ltd. We provide an AI-powered social media engagement platform for brands. Our contact email is hello@beaconai.io.
2. What data we collect
We collect the following categories of personal data:
- Account data — name, work email address, and password (hashed) when you create an account.
- Subscription data — your chosen plan, billing status, and Stripe customer ID. Payment card details are held by Stripe and never stored by us.
- Brand data — your brand name, voice settings, tone preferences, FAQs, and onboarding responses.
- Social interaction data — usernames, comment text, and DM content from social platforms you connect to Beacon. This is used solely to generate AI response suggestions.
- Usage data — pages visited, features used, and session logs for product improvement and support.
- Communication data — emails we send you and any replies you send us.
3. How we use your data
- To provide, maintain, and improve the Beacon AI platform.
- To generate AI-powered response suggestions using Anthropic's Claude API. Your data is sent to Anthropic for this purpose — see Anthropic's privacy policy at anthropic.com.
- To process payments via Stripe.
- To send transactional emails (account confirmation, password reset, billing receipts) and product emails (daily briefings, weekly digests) you have opted into by using the platform.
- To comply with legal obligations.
4. Legal basis for processing (UK GDPR)
- Contract — processing necessary to provide the service you've signed up for.
- Legitimate interests — product analytics, fraud prevention, and service improvement.
- Legal obligation — where we are required to process data by law.
5. Data storage and security
Your data is stored in Supabase (PostgreSQL), hosted on servers in the European Union. We use industry-standard encryption in transit (TLS) and at rest. Access to production data is restricted to authorised personnel only.
6. Third-party services
We share data with the following third parties only as necessary to provide the service:
- Anthropic — AI response generation (anthropic.com)
- Supabase — database and authentication (supabase.com)
- Stripe — payment processing (stripe.com)
- Resend — transactional email (resend.com)
- Vercel — hosting (vercel.com)
We do not sell your data to any third party.
7. Your rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate data.
- Erasure — request deletion of your account and all associated data. You can do this directly from your Account settings, or by emailing hello@beaconai.io.
- Restriction — ask us to pause processing of your data in certain circumstances.
- Portability — receive your data in a structured, machine-readable format.
- Object — object to processing based on legitimate interests.
To exercise any of these rights, email hello@beaconai.io. We will respond within 30 days.
8. Cookies
We use strictly necessary cookies to maintain your login session. We do not use tracking or advertising cookies. You can disable cookies in your browser settings but this will prevent you from staying logged in.
9. Data retention
We retain your data for as long as your account is active. When you delete your account, all personal data is permanently deleted within 30 days. Anonymised, aggregated usage data may be retained for analytics.
10. Contact and complaints
For privacy enquiries, contact us at hello@beaconai.io. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).